Platform Terms and Conditions of Use gcup2 Malaysia

These Terms and Conditions govern your use of the gcup2 platform, accessible via the official website gcup2.pro and the gcup2 mobile app for Android and iOS. This document should be read together with the Privacy Policy and Responsible Gaming Guide us, all of which together form the complete agreement between you and gcup2.

If you disagree with any part of these terms, you are required to discontinue use of the gcup2 platform. Continued use of the platform following any amendment to the terms means you accept the updated terms.

To register and use the gcup2 platform, you must meet all of the following eligibility requirements without exception:

• Minimum age 18 years: Only individuals aged 18 and above are permitted to register. gcup2 takes the protection of minors from gambling very seriously.
• One account only: Each user is only permitted to hold one active account. Registering multiple accounts using the same name, address, phone number, or payment method is strictly prohibited.
• Non-gcup2 employees: Employees, agents, partners, and immediate family members of gcup2 staff are not eligible to register as regular users.
• Accurate information: All information provided during registration must be truthful, accurate, and current. Providing false information is grounds for immediate account termination.
• Not on the exclusion list: Users who have enrolled in the self-exclusion program are not eligible to register a new account.

Gcup2 complies with Know Your Customer (KYC) procedures as part of our commitment to platform security and anti-money laundering prevention. The KYC process is a mandatory requirement before any first withdrawal can be processed.

Documents that may be requested during the KYC verification process include:

• Identity document: Malaysian Identity Card (MyKad) or a valid passport.
• Proof of address: A utility bill, bank statement, or other official document showing your current address, dated within the last 3 months.
• Payment method verification: Screenshot or proof of ownership of the bank account or e-wallet used for the deposit.

Unverified accounts may be subject to withdrawal limits until the KYC process is fully completed. gcup2 reserves the right to request additional verification at any time if deemed necessary.

Gcup2 supports a wide range of deposit and withdrawal methods commonly used in Malaysia, including FPX (all major local banks), Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer. All transactions are processed in Malaysian Ringgit (MYR).

• Minimum deposit limit: The minimum deposit per transaction is MYR 10, or as specified by the limit set for a particular payment method.
• Deposit processing time: Deposits via FPX and e-wallets are processed instantly. Any deposit not credited within 15 minutes should be reported to customer support.
• Withdrawal limits: Daily and weekly withdrawal limits are displayed on your account page. Withdrawals exceeding the limit may be processed in stages.
• Withdrawal processing time: Withdrawals to e-wallets are completed within 15 to 30 minutes. Bank transfers take 1 to 3 hours during business hours.
• Withdrawal method: Withdrawals can only be processed to the same payment method used for your deposit, or to a verified bank account in your name.

Gcup2 reserves the right to hold withdrawal processing deemed suspicious until an internal investigation is complete. In such cases, the user will be contacted via email or live chat to provide any additional information required.

Gcup2 offers a wide range of bonuses and promotions to registered users, including welcome bonuses, reload bonuses, weekly cashback, and periodic exclusive offers. Each bonus is subject to specific terms stated alongside the respective offer.

• Wagering requirement: Each bonus has a different wagering requirement. This amount must be met before any bonus-derived wins can be withdrawn.
• Bonus validity period: Each bonus has a stated validity period. Bonuses not used within that period will expire automatically.
• One bonus at a time: Only one active bonus is permitted at any time unless otherwise stated in the relevant promotion's terms.
• Wagering limits while a bonus is active: While a bonus is active, the maximum betting limit per round or single bet may be restricted. These limits are stated in the respective bonus terms.
• Bonus abuse: Any attempt to exploit bonuses through hedging bets, using multiple accounts, or strategies deemed unfair by gcup2 will result in the cancellation of the relevant bonus and associated wins.

All games available on the gcup2 platform — including slots, live casino, sports betting, fish shooting, and table games — are operated by licensed third-party providers. Each game has its own rules displayed within the game interface.

• Final decision: The outcome of all games is final and cannot be disputed unless a verifiable technical error is proven to exist.
• Technical disruption: In the event of a connection disruption or system error during a game session, gcup2 will endeavour to restore the original state of that game. Payouts for interrupted rounds are subject to the policy of the relevant game provider.
• RNG Usage: All slot games and table games use an independently verified Random Number Generator (RNG) to ensure fairness in every round.
• Sports betting: Sports betting odds may change at any time before a bet is confirmed. Confirmed bets cannot be cancelled except under specific circumstances provided in the betting rules.

Gcup2 users are required to interact with the platform in a lawful, honest, and ethical manner. The following activities are strictly prohibited and may result in immediate account termination:

• Using automation software, bots, scripts, or any non-human tools to play or interact with the platform.
• Opening or operating multiple accounts, whether in your own name or on behalf of others.
• Sharing or transferring funds between different gcup2 user accounts.
• Attempting to exploit technical bugs, system errors, or odds errors for unfair advantage.
• Committing any form of fraud, including the use of another person's credit/debit card details or bank account.
• Using the gcup2 platform for money laundering or any illegal financial activity.
• Harassing or threatening gcup2 customer support staff or other users.

Gcup2 takes user privacy seriously. All personal data collected through the registration process, KYC verification, and platform usage is stored securely using 256-bit SSL encryption and will not be sold or shared with third parties for marketing purposes without your consent.

Data collected is used solely for account management, transaction processing, legal compliance, and service improvement. For full details on how we handle your data, please refer to the gcup2 Privacy Policy.

Gcup2 strives to provide a stable, secure, and reliable platform. However, there are certain limitations to our liability that you should be aware of:

• Gcup2 is not responsible for any losses arising from gaming decisions made by the user.
• Gcup2 is not liable for service disruptions caused by factors beyond our control, including internet outages, third-party failures, or force majeure events.
• Gcup2's maximum liability under any circumstances shall not exceed the total funds available in the user's account at the time of the relevant incident.
• Gcup2 does not guarantee that the platform will be entirely free of technical errors at all times, although we strive to achieve 99.9% uptime.

A gcup2 account may be terminated or suspended in the following circumstances:

• At the user's request: You may request account closure at any time through customer support. Any eligible remaining balance will be processed in accordance with the standard withdrawal policy.
• By gcup2 due to a violation: gcup2 reserves the right to terminate an account without notice if the user is found to have violated any terms stated in this document.
• Inactive: Accounts inactive for 12 consecutive months may be subject to a monthly maintenance fee. Users will be notified before any fee is applied.
• Self-exclusion: Users who activate the self-exclusion feature will be temporarily or permanently suspended for the chosen duration. Account funds will be returned upon expiry of the exclusion period or upon request.

Gcup2 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Significant changes will be communicated to users via in-app notifications or registered email at least 7 days before the changes take effect.

Continued use of the gcup2 platform after a change notice has been issued will be considered your acceptance of the updated terms. If you disagree with the amendments, you have the right to close your account before the changes take effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the gcup2 platform, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the gcup2 platform or within the mobile app.
• Support Email: [email protected] — response within 24 business hours.
• Telegram & WhatsApp: More details available in the gcup2 app support section.
• FAQ: Visit page gcup2 FAQ for answers to frequently asked questions.

Gcup2 is committed to addressing every complaint and inquiry promptly and fairly. We guarantee an initial response within 2 minutes via live chat for issues requiring immediate attention.